Macquarie Collections

Debt Collection In Melbourne

Professional and Reliable Melbourne Debt Collectors

Our debt collection Melbourne team have more than 150 years of combined experience in the industry, which is why countless businesses and individuals have trusted Macquarie Collections with their debt recovery. Getting started with debt collection in Melbourne is quick and easy with simple online applications and obligation-free initial consultations. 

Whether you need personal or commercial debt collection, debt collection for your small business or even litigation support, our trained and experienced professionals can handle any debt collection case, no matter how complex. We won’t just recover your debts; we’ll empower you to improve your cash flow situation going forward. Don’t let unpaid debt impact your cash flow any longer.

Why Partner With Our Melbourne Debt Collectors?

Experienced Debt Collectors In Melbourne

After over 30 years of being in the industry, Macquarie Collections have gained a reputation for an exceptional service at a fair price. Our debt collection Melbourne team have been able to assist individuals from all walks of life and businesses of all sizes, which is how we are able to gain the result you need regardless of the scope of your debt recovery. Join the thousands that have trusted Macquarie Collections with their debt recovery.

Stress-Free Online Applications

Starting the debt collection process has never been easier, by simply completing our easy online enquiry form one of our experienced team members will respond. You can access your debt recovery Melbourne matters via our 24/7 online client portal, it allows you to apply, update or track your cases anytime, anywhere.

Free Debt Collection Guidance

Our debt collection agency Melbourne goes beyond simply retrieving your unpaid debts. We’ll provide practical and tailored advice, free of charge to help you improve your cash flow and to assist with future debt recovery issues.

No Debt Collection, No Commission

Recover your debts risk-free with our professional debt collection Melbourne team. If we are legally prevented from proceeding with recovery action due the debtor being bankrupt or an execution of a personal insolvency agreement we ensure that no commission will be payable.

Trusted Debt Collectors in Melbourne, Victoria

Our Melbourne debt collection agency services the entirety of Melbourne, Victoria and the whole of Australia. With simple online debt recovery applications, you can access our services from the comfort of your own home. 

  • Melbourne CBD
  • Geelong
  • Ballarat
  • Bendigo
  • Melton
  • Shepparton – Mooroopna
  • Wodonga
  • Etc.

Reliable Debt Collection Services in Melbourne

Our debt collection Melbourne team offers a complete debt recovery service, that’s why businesses and individuals trust us with even the most challenging unpaid debts. We can recover debts of any size anywhere in Melbourne, VIC, Australia or New Zealand. We have worked with individuals and businesses across a wide range of industries and sectors and can ensure you get a fair result.

Our compassionate and experienced personal debt collection professionals are able to provide an effective and effortless debt collection experience. We understand that negotiating a payment with friends, family and personal acquaintances can become uncomfortable, which is why our personal debt collectors Melbourne are highly trained, so you receive the best outcome without the stress.

From decades of experience, we understand the impact unpaid invoices can have on a small business. Your dedicated account manager provides a personalised service to ensure you gain the best result possible. Let our knowledgeable team assist with your Melbourne debt collection for your small business.

Retrieving your unpaid debts can feel like an overwhelming and expensive process, but at Macquarie Collections, we make sure that our commercial debt collection process is smooth, stress-free and affordable for every one of our clients. Our customised debt collection Melbourne process is suitable for all company types from sole traders to multinational corporations.

On the occasion your debtor continually ignores our demands or contests our request for payment, our in-house debt collection lawyers Melbourne can proceed with legal action. We know that time is money, and you need a smooth, simple debt collection Melbourne process that gets money into your account fast.

All Sizes and Types of Debt Collection in Melbourne

We proudly service all areas of debt collection from personal to small business debt collection, from corporate collection to an in-house litigation service. No debt is too small or too large for our debt collectors Melbourne.


Whether you are a sole trader or a multinational corporation our customised debt collection process is suitable for all types. Our dedicated account managers ensure that you receive a matter specific action plan and advice to gain the best outcome.

Our Debt Recovery Process in Victoria

1. Demand of Payment

A demand of payment is a final warning prior to commencing legal action, which can be produced in the form of an email, letter, phone call or in person. Our debt collection Melbourne team ensures it outlines the crucial information including the current outstanding balance, who it is due to and when the invoice needs to be paid by. A demand of payment is an extremely effective and relatively inexpensive way of recovering debt.

2. Negotiation with Debtor

Our Melbourne debt collectors converse with your debtor and arrange for a payment agreement. This agreement can come in the form of full payout or implementing a payment plan, we continue to pursue the payment to ensure it is paid without delay.

3. Debt Litigation

Our experienced debt recovery lawyers are on hand should you need to proceed with legal action against your debtor. Our debt collection Melbourne agents work alongside our in-house lawyers to gain the best possible outcome.

Frequently Asked Questions

The debt collection guidelines Victoria are stipulated in the ACCC and ASIC Debt collection guideline: for collectors and creditors. This guideline outlines the responsibilities that collectors and creditors must adhere to throughout Australia.

Obligations that are enforced in this guideline include the frequency of contact being no more than three times per week, or 10 times per month at most. The guideline also outlines many other rights including hours of contact, location of contact, record keeping and many others.

Our debt collection Melbourne team are experienced and are fully trained in all aspects of debt recovery to ensure we comply with all relevant Laws and Guidelines.

Generally, debt collection in Victoria can be resolved in a matter of weeks. On the occasion that a debtor becomes challenging, and the matter requires legal action it can take several months to resolve.

Our debt collection Melbourne team have decades of experience to ensure you receive personalised advice to gain the best outcome.

Throughout our years of debt collection we have found the sooner the debt is referred to our debt recovery agents the more likely the debt is to be recovered. 

We would suggest getting in touch with our Melbourne debt collections once the invoice has surpassed its due date. A final reminder can be provided to the debtor on the debt date to ensure that the invoice has not been misplaced and allow them to correct their error. Start your debt collection journey today with an obligation-free quote.

Our Melbourne debt collectors can assist you with every aspect of the debt recovery process. From reviewing your outstanding invoices to negotiating with the debtor, you can rest assured that our team will plan the best cause of action to recover the outstanding payment.

We have worked with individuals and businesses from all walks of life, from sole traders and contractors to large corporations. Our experienced debt collection Melbourne team have dealt with a wide variety of cases and can help you get the result you deserve.

Working together has never been easier with our 24/7 online client portal. Our online service allows clients to add, view, manage and receive updates on matters anytime, anywhere.

Whether you’re based in Victoria, Perth, Queensland, NSW, Adelaide or even New Zealand, Macquarie Collections has the expertise to ensure you gain the best debt recovery service.

Yes! Even if you’re based in a different state, Macquarie Collections can help you collect a debt from a debtor based in Melbourne. We have provided our debt recovery services to assist individuals, small businesses and corporations throughout every state in Australia and New Zealand. Check out some of our other locations:

Recovering Debts For Clients Across Melbourne

Get In Touch for Expert Debt Collection in Melbourne

The process from here is simple, provide a few details and our Melbourne debt collection team will be in contact. Take the stress out of debt collection with our decades of experience and streamline process.

Melbourne: (03) 9998 6400