Melbourne Debt Collection Agency
Melbourne’s Trusted Debt Recovery Specialists
With over 150 years of combined industry experience, Macquaire Collections is a trusted debt collection agency for Melbourne businesses and individuals seeking effective debt recovery solutions. Our team has built a strong reputation for delivering results with professionalism and integrity. We make securing your outstanding debts simple with our streamlined online application process and obligation-free initial consultations.
Whether you need commercial or personal debt collection, support for your small business or assistance with complex litigation matters, our experienced team can make collecting your overdue accounts seamless and stress-free. We don’t just collect debts; our professional team can also provide strategic guidance to help improve your long-term cash flow and ongoing financial stability.
Contact us today for a free consultation and discover how Macquarie Collections can help you recover your outstanding accounts.
Why Partner with Macquarie Collections?
Trusted Experience You Can Count On
With more than 30 years in the industry, Macquaire Collections has become a trusted agency with a reputation for delivering professional debt collection services. Our team has successfully assisted thousands of individuals and businesses of all sizes across a wide range of industries. No matter the complexity, we offer cost-effective services that will deliver results you can rely on.
Stress-Free Online Applications
Starting the debt collection process has never been easier. Simply complete our online enquiry form to talk to one of our experienced team members. Our secure 24/7 client portal also allows you to manage, track and receive updates on your debt recovery matters anytime, anywhere.
Expert Support at No Extra Cost
As a full-service debt collection agency, we go beyond recovering outstanding accounts. Our experts provide practical, tailored advice at no extra cost, helping you strengthen your cash flow, reduce future risk and ensure your long-term financial success.
No Collection, No Commission
Recover your debts risk-free. If our team are legally unable to proceed with recovery (such as in cases of bankruptcy or personal insolvency), we won't charge you commission. Discover debt collection that offers complete transparency and peace of mind.
Professional Debt Collection Agency, Melbourne
Our easy online debt recovery application makes accessing our services quick and seamless, no matter where you’re located in Melbourne. Recover your business debt and improve your cash flow from the comfort and convenience of your own home.
We support clients in:
- Melbourne CBD
- Geelong
- Ballarat
- Bendigo
- Melton
- Shepparton – Mooroopna
- Wodonga
- Etc.
Comprehensive Debt Collection Services
We understand that chasing friends, family and personal acquaintances for money can be an uncomfortable situation. Our experienced debt recovery professionals can help manage personal debt collection with discretion, compassion and care. Let us handle the hard conversations and get your debt paid
Unpaid invoices can have a serious impact on cash flow. From tradesmen and builders to accounts and suppliers, Macquaire Collections has the knowledge and experience to deliver fast and effective debt recovery across all industries. Let our small business debt collection team manage your outstanding debts so you can stay focused on running your business.
Recovering outstanding debts doesn’t have to be overwhelming or costly. With decades of experience, we’ve developed proven processes to maximise recovery and minimise disruption. From sole traders to multinational corporations, discover scalable commercial debt collection solutions to suit businesses of all sizes.
For disputed claims, our debt recovery lawyers can provide expert legal support to help you achieve a fair outcome. Our in-house solicitors ensure a smooth and efficient transition from negotiation to litigation when necessary.
Debt Collection Solutions for Every Situation
Our debt collection services cover everything from personal and small business debts to large-scale commercial recovery and in-house litigation support. No matter the size or complexity, our experienced team are equipped to recover your money and ensure you receive what you’re rightfully owed.
Whether you’re a sole trader or a multinational organisation, we tailor our approach to suit your specific needs. Your dedicated account manager will create a clear, case-specific strategy and provide expert guidance to help you secure the best possible outcome.
Our Proven Debt Recovery Process
Letter of Demand
A demand of payment serves as a final notice prior to commencing legal action. Our team will issue a formal demand via email, post, phone or in person. This is often the fastest and most cost-effective step in the debt collection process.
Negotiation With Debtor
Once the demands have been issued and we receive a response from the debtor, we will then proceed to negotiate the terms of payment directly. We will collect the outstanding amount as a lump sum, or (if approved) we can arrange a payment plan. If a plan is agreed to, our debt collection team will continue to pursue these payments and provide ongoing updates.
Legal Action
Our experienced debt recovery lawyers are on hand should you need to proceed with legal action against your debtor. Our debt collection agents work alongside our in-house lawyers to ensure the best possible outcome.
Frequently Asked Questions
Debt collection guidelines in Victoria are stipulated in the ACCC and ASIC Debt collection guideline: for collectors and creditors. This guideline outlines the responsibilities that collectors and creditors must adhere to throughout Australia.
These guidelines define rules and regulations around frequency of contact (no more than three times per week or 10 times per month), as well as requirements covering contact hours, communication methods, record keeping and more.
Our team are highly trained in all aspects of debt recovery, ensuring full compliance with all applicable laws and industry guidelines.
The timeframe for recovery depends on the complexity of your case. When an invoice has surpassed its due date, acting quickly can significantly improve your chances of recovery.
Our debt collectors typically take around three weeks to recover straightforward cases. However, contested claims requiring legal proceedings can take several months. The sooner that the debt is referred to Macquarie Collections, the higher the recovery rate. Contact us today to see how we can help you.
Our debt collection team handle all aspects of the collection process; from reviewing your outstanding invoices and creating a personalised action plan to dealing directly with the debtor and, if necessary, pursuing legal action.
Yes. Our online client portal gives you 24/7 access to your matters, so you can view progress anywhere, any time. Your dedicated account manager will also keep you regularly updated on any developments.
Yes. Our team can help you recover debt from a debtor outside of Victoria. Macquarie Collections handles debt recovery across Australia and New Zealand, making the process seamless no matter where the debtor is located.
Macquarie Collections has assisted thousands of clients across every state and territory in Australia, as well as New Zealand. No matter where you or your debtor is located, our debt collection team has the expertise to deliver the best possible outcome.
We provide debt collection services in most major locations, including Adelaide, Brisbane, Melbourne, Sydney and Perth.
Recovering Debts For Clients Across Melbourne
Get In Touch with Our Debt Collectors
Get your debt paid today! Simply fill out a few details in the form, and one of our experienced debt collection professionals will be in touch with you shortly.
Melbourne: (03) 9998 6400