Debt Collection Agency for Small Business

Straightforward debt recovery typically takes about three weeks. However, if your debtor chooses to defend the claim and legal action is required it could take several months to recover your debt. Fortunately, this rarely happens for our small business clients.

We know time is money for small business owners, so we’ll do all we can to ensure a smooth and fast debt recovery process. Your dedicated personal Account Manager will keep you updated on all developments and provide you with an accurate time estimate so you’re always aware of what’s happening with your debt.

Recovering your debts is always going to be more cost-effective than letting them slide. At Macquarie Collections, we charge fair and affordable rates for all our small business debt recoveries. Plus, we know your cash flow may be impacted by unpaid debts so we never charge upfront fees for small business debt collection — we simply charge a 9% commission on the recovered debt which will be payable once you’ve received your funds. No recovery, no commission.

We help small businesses recover their unpaid debts using the following proven process:

Step 1 – We make a demand of payment to your debtor or debtors. One of our specialists will make a demand for the debtor to pay the outstanding debt. Demands can be in the form of a letter with the Macquarie Collections letterhead or alternatively, we can call your debtor by phone.

Step 2 – We negotiate prompt payment of the debt. Provided we’re able to make contact with the debtor, we’ll arrange for your debts to be paid, often using an installment system if they are unable to pay the entire debt upfront.

Step 3 – If required, we will take legal action to recover your debt. This can be necessary if we can’t make contact with your debtor or if the debtor chooses to defend the claim. Our in-house solicitors specialise in defended legal actions and will ensure you get a fair result. Fortunately, the majority of cases do not require legal action.

With over three decades of experience collecting debts for small businesses throughout Australia, we’re confident we can help you get what you’re owed. We know that the prospect of recovering your unpaid debts can feel daunting, so we’re here to handle everything for you and leave you with more time to spend running your small business.

• No recovery, no commission. There’s no risk when you choose Macquarie Collections as your small business debt collection agency. We offer a strict no recovery, no commission policy which means you don’t pay any commission if for any reason we’re unable to collect your unpaid debts. Plus, we won’t charge any fees until you’ve received payment of your sent to help improve your cash flow.
• All-Australian staff. Our team of Australian debt recovery specialists are on hand to answer your questions and provide a dedicated, friendly and personalised service.
• Any size debt. We can recover any size debt from anywhere in Australia or New Zealand.
• Full-service agency. As a full-service debt collection agency, we can help with more than debt recovery. We can provide any required accounts receivable management, cash flow management and litigation services to help improve your financial situation.
• Free advice. Our specialists will provide you with tailored expert advice to help you make the most of your finances and improve your cash flow.
• Fair prices. We offer exceptional services at an affordable price.
• 30 years of experience. We’re proud to say we’ve built a strong reputation over the last 30 years for quality service and great results, and with over 150 years of combined team experience, we’re ready to help you get the result you need.

If you’re tired of chasing up unpaid invoices and sick of debts impacting your cash flow, talk to us. You can get started online in just a few minutes and most recoveries take about three weeks. Get in touch today to learn more.

It doesn’t matter what industry you work in, we’re here to help. With more than 30 years of experience helping small businesses collect their debts, we’ve helped business owners from a diverse range of industries to recover what they’re owed. From tradies and contractors to sole traders and suppliers, we’ve helped countless small businesses recover thousands in unpaid debts.

As a small business owner, you wear many hats. From payroll to marketing and accounts management you have countless drains on your time and it’s easy to push debt collection to the bottom of your to-do pile. That’s where we come in. At Macquarie Collections, we’ll shoulder the burden of debt collection and help your business recover its cash flow.

Whether you work in construction, healthcare, hospitality or any industry, we can get the result you need and help you get your small business back on track.