Commercial Debt Collection
Debt Recovery Services Supporting Australian Businesses for Over Three Decades
Are unpaid invoices putting pressure on your cash flow? Chasing overdue accounts can take valuable time away from running your business, particularly when payment reminders go unanswered or a debtor’s financial circumstances are unclear. At Macquarie Collections, we help Australian businesses recover outstanding commercial debts through our professional, personalised and practical approach.
With more than 30 years of industry experience, we understand the challenges businesses face when payments fall behind. As a full-service commercial debt collection agency, we can handle everything from simple debt collections to contested claims and litigation, managing the entire recovery process in-house.
Whether you need assistance with a single overdue invoice or ongoing commercial debt recovery, our team is here to help you move forward with greater confidence.
Instant Action Via Online Portal
24/7 Account Access
Dedicated Account Managers
In House Legal Team
Complimentary Expert Advice
150 Years of Experience
No Minimum Debt Amount
No Hidden Fees
Why Choose Macquarie Collections?
Debt Collection Specialists
Recovering overdue accounts takes experience, persistence and the right approach. Our commercial debt collection team works to resolve outstanding payments efficiently and professionally, helping reduce the time and stress involved in chasing unpaid invoices so you can focus on running your business.
Personalised Solutions
Every debt is different, and so is every business. At Macquarie Collections, you’ll have a dedicated account manager who takes the time to understand your situation, provides tailored advice and keeps you updated throughout the recovery process. This personalised approach helps us identify the most suitable way forward for your business and each outstanding account.
Proven Track Record
For more than three decades, we’ve helped businesses across a broad range of industries pursue outstanding commercial debts. With a commitment to professional service, practical advice and respectful communication, we understand that successful debt recovery is about more than collecting payment; it’s also about protecting valuable business relationships wherever possible.
Debts of Any Size
Our experienced commercial debt collectors assist with a wide range of business debt recovery matters, from individual unpaid invoices to more complex commercial claims. With over 150 years of combined team experience, we have the knowledge to assess your circumstances, explain your options and guide you through the appropriate recovery process, whether you’re a sole trader, contractor or established company.
Experienced Specialists in Commercial Debt Recovery
Choosing the right commercial debt collection agency can make a real difference to your business. At Macquarie Collections, we bring over 30 years of industry experience and more than 150 years of combined team experience to help businesses navigate the challenges of unpaid invoices and complex debt claims. As a full-service agency, we handle matters ranging from straightforward collections to contested claims and litigation in-house, providing a comprehensive solution under one roof.
Commercial Debt Recovery Process
Letter of Demand
A demand of payment serves as a final notice prior to commencing legal action. Our team will issue a formal demand via email, post, phone or in person. This is often the fastest and most cost-effective step in the debt collection process.
Negotiation With Debtor
Once the demands have been issued and we receive a response from the debtor, we will then proceed to negotiate the terms of payment directly. We will collect the outstanding amount as a lump sum, or (if approved) we can arrange a payment plan. If a plan is agreed to, our debt collection team will continue to pursue these payments and provide ongoing updates.
Legal Action
Our experienced debt recovery lawyers are on hand should you need to proceed with legal action against your debtor. Our debt collection agents work alongside our in-house lawyers to ensure the best possible outcome.
A Debt Collection Agency That Understands Your Industry
Every industry faces different challenges when it comes to unpaid invoices. From construction and freight to healthcare, manufacturing, retail and hospitality, Macquarie Collections helps businesses of all sizes pursue outstanding payments. We understand the pressures these debts can create and provide practical support to help you recover what you’re owed.
Construction
Payment delays and disputes can quickly affect cash flow in the construction industry, particularly when businesses rely on payments from multiple projects to cover ongoing costs. Our team can help you address overdue accounts and navigate recovery options, allowing you to focus on keeping projects and operations moving.
Freight
In the freight industry, late payments can put pressure on cash flow and make it harder to cover operating costs, maintain services and invest in growth. We help freight businesses pursue overdue invoices so they can better manage outstanding accounts and keep their operations on track.
Medical & Pharmaceuticals
Managing overdue accounts in the medical and pharmaceutical sectors can be particularly sensitive, making a professional and considered approach essential. Our team understands the importance of handling these matters carefully, helping you pursue outstanding payments while maintaining appropriate communication with debtors.
Manufacturing
Unpaid invoices can disrupt production, delay investment and place additional pressure on manufacturing businesses already managing substantial operating costs. Our commercial debt collection team can assist with recovering outstanding payments, helping you address overdue accounts while keeping your business moving forward.
Retail & Hospitality
Retail and hospitality businesses face ongoing expenses, including wages, rent, utilities and stock, regardless of changing consumer spending. When customers or commercial clients fall behind on payments, the added pressure can affect day-to-day operations. We help businesses pursue outstanding debts and manage overdue accounts with a professional, practical approach.
Why Businesses Choose Macquarie Collections
Provides a more personal service and produces the best results!
Frequently Asked Questions
A commercial debt is money owed in a business or commercial context. This commonly includes unpaid invoices, outstanding payments for goods or services, and other financial obligations between businesses or corporate entities.
Unpaid commercial debts can affect cash flow, increase administrative workloads and make it harder to meet operating expenses.
A structured debt recovery process can help businesses address overdue accounts and determine the appropriate next steps.
Commercial debt collection is the process of seeking payment of overdue debts owed to a business by another business or commercial customer.
Depending on the circumstances, the process may involve reviewing the account, contacting the debtor, issuing a demand for payment, negotiating a payment arrangement and considering further recovery action if the debt remains unpaid.
Effective commercial debt collection also starts with good credit management practices. Establishing clear payment terms and conditions before extending credit can help prevent future disputes and collection issues.
Regularly reviewing your business’s credit management and debt recovery procedures can also identify opportunities to improve efficiency and minimise overdue accounts.
- Unpaid invoices for goods or services.
- Outstanding payments to construction contractors and suppliers.
- Freight and transport invoices.
- Manufacturing and wholesale accounts.
- Commercial debts involving medical and pharmaceutical businesses.
- Outstanding business-to-business payment obligations.
Commercial debt collection in Australia is subject to applicable laws and regulatory requirements. The ACCC and ASIC Debt collection guideline: for collectors and creditors outlines expectations for creditors and debt collectors regarding appropriate conduct when seeking payment of outstanding debts.
The guideline addresses matters such as harassment, misleading or deceptive representations, appropriate contact practices, privacy and record keeping. It also specifies limits on contact frequency, stating that contact should generally be no more than three times per week or 10 times per month.
Other requirements cover permitted contact hours, locations and the maintenance of accurate records. The specific legal obligations that apply can depend on the circumstances, the parties involved and the relevant legislation.
At Macquarie Collections, we recognise the importance of conducting debt recovery professionally and in accordance with applicable laws and guidelines.
The time required to recover a commercial debt varies depending on the age of the account, the debtor’s willingness and ability to pay, whether the debt is disputed and whether further recovery action is necessary.
Straightforward matters may be resolved relatively quickly, while complex or contested claims can take considerably longer, particularly if legal proceedings are required.
Early action can be valuable. The first 30 days after an invoice becomes overdue provide an important opportunity to contact the debtor, clarify any issues and document the steps taken. As debts age, recovery can become more difficult, which is why businesses benefit from having a consistent process for following up overdue accounts.
Yes. In Australia, a commercial debt may become statute-barred if legal action is not commenced within the applicable limitation period. For many debts, including simple contract debts, this period is generally six years from when the right to recover the debt arose, although the timeframe can vary depending on the circumstances and relevant state or territory legislation.
In some circumstances, a written acknowledgement of the debt or a part-payment may affect when the limitation period expires.
This makes it important to monitor outstanding accounts and seek advice before a debt approaches its limitation period.
The cost of commercial debt recovery depends on the nature of the debt, the recovery services required and whether further action becomes necessary.
We understand that businesses want to recover outstanding funds without adding unnecessary financial pressure. Our team can explain the applicable fees and service arrangements so you can make an informed decision before proceeding.
Addressing overdue accounts promptly and maintaining clear credit management procedures can also help businesses manage the time and resources spent on debt recovery.
Contact Macquarie Collections to discuss your circumstances and request an obligation-free quote.
Trusted by Leading Businesses
Take the Next Step Towards Debt Recovery
Getting started with commercial debt recovery is straightforward. Simply provide a few details about your outstanding account, and our experienced team will contact you to discuss your circumstances and explain the available recovery options.
Request your obligation-free quote today to find out how Macquarie Collections can assist your business.
Telephone: 1300 645 080