Macquarie Collections

Commercial Debt Collection

Commercial Credit Debt Collectors Servicing Australian Businesses for Over Three Decades.

Are unpaid debts impacting your business? Don’t let bad debtors leave you feeling frustrated and defeated. 

With Macquarie Collections on your side, you can rest assured that you don’t have to put up with interrupted cash flow any longer. Throughout our 30+ years in the industry we have gained a reputation we are proud of. Having a team with collectively over 150 years’ experience we are able to implement a diverse range of knowledge to provide our clients with a personalised and streamlined commercial debt collection process. 

No matter what industry you’re in or what size debt you need to recover, contact our team today to see how we can help!

Instant Action Via Online Portal

24/7 Account Access

Dedicated Account Managers

In House Legal Team

Free Advice

150 Years of Experience

Any Size Debt

No Hidden Fees

Why Choose Us for Your Commercial Debt Collection?

Commercial Debt Collection Experts

Regardless of the scope of your debt recovery our experienced team is able to assist businesses of all types and sizes, to gain the result. Don’t continue to let unpaid debts have a serious knock-on effect on your company.

Customised Solutions for Any Business

At Macquarie Collections we allocate each of our clients with a dedicated account manager who is on hand to provide personalised commercial debt collection experience no matter what the industry.

Proven Track Record in All Sectors

We’re proud of our hard-earned reputation for excellent service at a fair price. You can rest assured knowing that our commercial debt recovery services provide the best possible support and advice.

All Types and Sizes of Commercial Debt

Our fully licensed commercial debt collection professionals have a combined team experience of more than 150 years. We can handle any of your debt recovery matters regardless of the size or type, we’re here to help.

Exceptional Commercial Debt Recovery Services from Experienced Specialists

Choosing the right debt collection agency for your business is a crucial decision. You need an agency that goes above and beyond and provides effective commercial debt collection services at a fair price. As experienced commercial credit debt collectors we can handle every aspect of the recovery process for you so you can rest assured that your hard-earned money will be recovered in a timely manner at a fair cost. Contact our specialist today!

Our Commercial Debt Recovery Process

1. Demand of Payment

Firstly, we begin the process by issuing a demand for payment which provides the debtor with an opportunity to pay the outstanding invoice amicably. The aim of this demand is to produce a sense of urgency to the debtor so that your invoice is prioritised.

2. Negotiation with Debtor

Once our commercial debt collection team makes contact with your debtor, we then start the process to negotiate payment. Payment can be paid in a lump sum or arranged as a payment plan.

3. Debt Litigation

If your debtor does not respond to our attempts to contact them, your experienced account manager may suggest proceeding with legal action. If necessary, our corporate debt recovery team works alongside our in-house legal team to fight defending claims in court to ensure you receive payment for your unpaid debts. 

A Commercial Debt Collection Agency for Every Industry

From medical and hospitality to retail distributors and construction, we’ve recovered commercial debts for a wide variety of clients. Whether you’re a sole trader or a multi-national corporation we’ll make the commercial debt collection process easy and hassle-free. Whatever industry you’re in, whatever the size of your business, you deserve to have your debts paid on time and in full.


We understand that in the construction industry when there is a shift in the economy this can have a knock-on effect on cash flow and on time payments. When disputes arise, take the stress out of it, contact us to help you get what you’re owed.


When payments are not made on time this restricts your business’s cash flow leading to impacts on business development and growth. By contacting us today we can help you get your payments back on track to reach your company’s goals.

Medical & Pharmaceuticals

Working in the medical and pharmaceutical industry you may find it challenging to approach debtors. That’s why it is essential to engage an experienced commercial debt collection agency with the skills and knowledge to approach the situation in the best way possible to gain the most beneficial outcome. 


Stop letting unpaid invoices affect your business! Bad debts can have a detrimental impact on a business, so don’t put it off any longer. Let our commercial debt collection specialist take the stress off your plate.

Retail & Hospitality

When there is a decline in the financial market, leisure and nonessential costs are generally the first thing for consumers to cut back on. Even whilst the market decreases, retail and hospitality businesses continue to have high outlays including wages, utilities, rent etc. leaving no room to deal with the financial distress of unpaid invoices.

Our Commercial Debt Collection Testimonials


Provides a more personal service and produces the best results!

I have used Macquarie Collections for my entire professional career as a Credit Manager, even advising my current employer to move to them when I commenced my role some 26 years ago. This is not to say we have not looked at alternative agencies that have contacted us over the years. However, we have found that Macquarie Collections provides a more personal service and produces the best results. And importantly, it is also very cost effective. The team there are most obliging and courteous and keep us well informed on the progress of each account. We have found their knowledge and ongoing advice to be invaluable. We also find, the relationship they have with Malcolm Murray Solicitors who are included in the umbrella of services provided gives the best results possible. We are more than pleased to recommend Macquarie Collections to any business that has problems with slow paying accounts.
David Hill
Credit Manager

Frequently Asked Questions

A commercial debt consists of debt recovery matters for businesses and corporate entities. Types of corporate debt include unpaid invoices, business loans, or other financial obligations between companies.

Contact our commercial debt collection team to chase your unpaid debts and to free up more time for you to spend running your business.

Commercial or corporate debt can cover many different industries from builders and steel suppliers to freight and pharmaceutical companies. No matter your field of work, our commercial debt collection team has recovered debts for a wide variety of corporate clients. Whether you’re a sole trader or a multi-national corporation we’ll make the commercial debt recovery process easy and hassle-free. 

Whatever industry you’re in, whatever the size of your business, you deserve to have your debts paid on time and in full. We’ll help you get what you’re owed.

Commercial debt collection is the process in which a business or corporate entity engages a specialised debt recovery team to recover unpaid debts. Your commercial debt recovery agency ensures that you receive the justice you deserve.

With friendly agents on hand to answer all your questions you’ll always know where you stand when you choose Macquarie Collections. Get in touch today for an obligation-free consultation.

The commercial debt collection laws are simply outlined in the ACCC and ASIC Debt collection guideline: for collectors and creditors. This guideline outlines the responsibilities that collectors and creditors must adhere to throughout Australia.

Obligations that are enforced in this guideline include the frequency of contact being no more than three times per week, or 10 times per month at most. The guideline also outlines many other rights including hours of contact, location of contact, record keeping and many others.

Our commercial debt collection team are experienced and are fully trained in all aspects of debt recovery to ensure we comply with all relevant Laws and Guidelines.

The commercial debt collection process usually takes about three weeks for straightforward business debt collection cases. However, if the claim is defended by the debtor and requires legal action, commercial debt recovery can take up to several months.

At Macquarie Collections, we know that time is critical for collecting commercial debt. We go out of our way to make the commercial debt collection process as easy and stress-free as possible to ensure your money is in your account, fast. Your dedicated Account Manager will provide you with accurate time estimates at each step of the process and keep you up to date throughout.

We know that debt recovery can be stressful, and that interrupted cash flow can seriously impact your business. Our commercial debt collection services are designed to be highly affordable and to help you realign your finances. 

Contact us to see how we have assisted thousands of clients to recover their corporate debt Australia.

In regard to your collection matter, you are not required to be heavily involved in the commercial debt recovery process, we will do all the heavy lifting for you. You will be assigned a dedicated Account Manager who will guide you through the best commercial debt recovery solutions and provide clear instructions and assistance. We will ask for your input at various stages to ensure you get the best possible outcome. 

You also have 24/7 access via our exclusive client portal to view, update and submit your debts for collection.

Retrieving your unpaid debts can feel like an overwhelming and expensive process, but at Macquarie Collections, we make sure that commercial debt collection is smooth, stress-free and affordable for every one of our clients.

As a full-service commercial debt collection agency, we can handle everything from simply debt collections to contested claims and litigation in-house.

With a combined team experience of well over 150 years, there’s no commercial debt case we can’t handle. Wherever your debtor is in Australia or New Zealand we will make sure they pay what is due.

Over the last 30 years, we’ve worked with a diverse range of industries and have been able to recover millions in unpaid debts for thousands of clients. Whether you’re a sole trader, contractor, running a construction company or owner of a large international company, we can recover your business debts. 

As a business owner, you have countless irons in the fire and are constantly being pulled in different directions. It’s easy to feel as though recovering unpaid debts isn’t worth the time and effort — that’s where we can help. We’ll take the burden of commercial debt collection off your shoulders and ensure you get what you’re owed.

From concrete suppliers to medical companies our commercial credit debt collectors had clients trust us to recover their commercial debts for decades and we can offer the same dedicated, efficient and affordable service to you regardless of the size, sector or scope of your business.

Macquarie Collections is trusted by …

Get In Touch to Start Your Commercial Debt Collection Today

Start your commercial debt collection journey today! 

Simply enter a few details for our expert commercial debt collection agents to guide you through the steps on how to collect a commercial debt. Get your obligation-free quote today.

Telephone: 1300 645 080